TERMS & CONDITIONS

Revision date: 2nd February 2022

1. CONTRACT
Welcome to Redsmart. Please read these terms and conditions carefully. Redsmart reserves the right to change, modify or amend these terms and conditions without notice. You can request a copy of our latest terms and conditions at any time by contacting us by telephone on 01288 358071 or by emailing us sales@redsmart.co.uk. Before proceeding with a job, we may ask you to confirm acceptance of these terms and conditions electronically ie by email or by other electronic means, at which point, this becomes a legally binding contract between Redsmart and you, the client.

2. CONTACT DETAILS
Manager: Paul Martin / Admin Address: 11 St Peters Road, Stratton, Bude, Cornwall EX23 9BD / Commercial Address: c/o Martin Group Services, 46 Queen Street, Bude, Cornwall EX23 8BB / Telephone: 01288 358071
Email: sales@redsmart.co.uk  Website: www.redsmart.co.uk

3. TRADING STYLES and REFERENCES
Owned by Paul Martin, trading as Redsmart with several trading styles, including, but not necessarily limited to: ‘Redsmart Printing’, ‘Redsmart Computers’, ‘Cheaper Inks’, ‘The Canvas Company’, ‘Custom PC Builds’, ‘red3'. All trading styles, for the purposes of these terms and conditions, will be covered within this document as ‘Redsmart’, or ‘we’ or ‘us’.

4. QUOTATIONS
All quotations, whether in writing, sent electronically, or by verbal communications are valid for a maximum of seven days from the date that the quotation was given. We advise you to obtain a new quotation from us once this period of time has elapsed. Fluctuating prices of materials can cause some changes to the quotation(s), even over short periods of time. We will confirm the final price before we go ahead with any production, unless specifically requested not to.

5. ORDERING
Each order placed through Redsmart is a contract between the customer making the order and Redsmart. Should you be making an order on behalf of a third party you are not absolved of liability of the full costs owed to Redsmart. Redsmart is not able to credit, discount or refund any jobs cancelled or refused by a third party and as such all monies outstanding will remain payable to Redsmart. Please note that Redsmart may ask you to confirm acceptance of the most recent edition of these terms and conditions before proceeding and will require written or electronic acceptance of said terms and conditions before proceeding with any production or service. Redsmart shall not be liable for any delay/missed deadline as a result of your failure to accept the terms and conditions within the necessary time required.

6. DELIVERY
A. COST - Depending upon the nature (ie size, substance, weight and quantity) of the product and the location which we, Redsmart, need to send to, we have many delivery possibilities. We’d advise that you contact us prior to placing any order to request the expected delivery cost by way of estimate or firm quotation, if applicable. All deliveries within three miles of EX23 8BB (according to Google Maps), are carried out free of charge. Redsmart also offer a FREE collection point, currently c/o Martin Group Services, 46 Queen Street, Bude, Cornwall EX23 8BB; the opening hours being 8am til 5pm, Monday to Friday and 8am til 1pm on Saturday. These hours are subject to change without notice. During holiday periods their working hours may be reduced and they are not open on any Sunday or Bank Holiday. Redsmart, or Martin Group Services, cannot be held liable for any missed deadlines because of you being unable to collect during working hours. We can also arrange delivery to all mainland UK addresses. Please note that in most instances we arrange delivery schedules the moment that an order is placed. We regret that in most instances, we are unable to change your chosen delivery method and destination address once an order has been placed.
B. TIMESCALE - Please note that the turnaround time begins once your proof has been accepted by you or you have given the go ahead to proceed with a job once we have informed you that we have completed everything necessary prior to production taking place. For this reason, any timescale given, does not include the time taken to create your original document, or in the event of receiving your ‘print ready’ material should it not meet with the correct requirements. If we deem that submitted artwork is low-quality (ie low resolution) which will cause low quality prints, we may put your job on hold until you re-submit and re-approve new artwork. This time is not included in the turnaround time. We will always attempt to get all orders completed and sent as soon as possible without compromise to the quality of the product. Each job has its own process, with some available within the working day, 48 hours, 3-4 days, 5-7 days and others requiring 10-14 days or longer. These times will be extended further should there be a Bank Holiday. On occasion, and depending upon the nature of the job, we MAY have to utilise commercial trade press printing companies to produce or complete a job in part, or in full; therefore the turnaround times are beyond our direct control. We suggest that you contact us before or at the time of placing an order for more information on when the job is likely to be completed. Our workloads and digital print queues are often very busy, however in some instances we may be able to accelerate production, at additional cost, to help meet a deadline. It is essential that you make us aware of any such deadline prior to ordering. Anything other than the standard timescale, originally quoted and accepted, will incur an additional fee to compensate for the work required to ‘slot a job in’ as this does have numerous knock-on effects. Once an order is placed we are unlikely to be able to change the expected delivery date so it is imperative we are made aware of any specific deadlines before you commit to an order. Regrettably we cannot be held responsible/liable for any missed deadlines as a result of a delivery issue. We will always strive to give an indication at the time of ordering when you can expect your delivery, however due to circumstances often beyond our control this can result in a swing of up to two standard working days before or after the advised date. Should your delivery be delayed by more than five standard working days of the advised date we may be in a position to negotiate a credit or refund. We will always act in the fairest way possible to maintain a healthy relationship with our clients however Redsmart’s decision is always final in such matters. At no time shall Redsmart be liable for any amounts, claims or compensation beyond the cost of the original order.

7. COLLECTING ORDERS
Orders that are due to be picked-up will be kept for a maximum of thirty days from the first instance of notice given that the item(s) are ready for collection. This will normally be via email or telephone. We will not be liable for you missing a telephone call or email (always check your junk or spam box). If your item remains uncollected after thirty days, Redsmart reserves the right to deliver it to you. You will be liable for any additional carriage charges applied at this time. If delivery is refused for any reason the costs to you will remain for services and materials rendered and we also reserve the right to destroy or dispose of the item(s) in question.

8. REFUNDS and JOB CANCELLATION
All sales are final. Usually, work will begin on your job as soon as we have received your instructions, files or content. In the event that we have not started working on a specific order or it has not been sent to the press yet, no production monies are likely to be owed, with the exception of any labour for creating proofs, graphic design and other administration, which will still be payable at the quoted amount. Once a job has been approved by you it will almost immediately be sent to the appropriate press queue. Once this has happened there will be no refunds under any circumstances, unless, as in some rare instances, we are able to remove a job cleanly without incurring labour costs or penalties to do so. In the expected event that we’re unable to remove a job cleanly, you will be liable to pay the full amount originally stated for the entire job.

9. PRODUCT RIGHTS
Redsmart reserves the right to show customers samples of any products that we have produced and/or designed unless specifically requested, in writing, not to do so.

10. RIGHT TO REFUSE SERVICE
Redsmart reserves the right to cancel, or otherwise refuse print jobs it deems obscene, offensive or provocative including, but not limited to, pornographic material. Redsmart reserves the right to charge the customer for services rendered up to the point that the job was cancelled.

11. PERSONAL DATA
We will ask for your name, address and contact details for any quotation requests or orders received. This will be kept on file at Redsmart purely for our own purposes to contact you regarding existing orders or repeat business and will not be shared with any third party at any time. If you’d prefer to have your contact details removed from our database, please inform us in writing. Please note that your details will remain accessible in any event should you ever receive an invoice from us as this forms a vital part of our financial accountability.

12. VHS TO DVD / USB SERVICE
Our standard service includes a direct copy of the entire VHS cassette to a single DVD. Some VHS cassettes age better than others resulting in different qualities of the final transfer. We will do all that we can to achieve the best possible transfer and, as with all that we do, will never adopt a “that’ll do” approach. In the event of a poor quality transfer, either video, audio, or both, this will purely be down to the condition of the VHS cassette. On occasion it may be possible for your tape to have deteriorated so badly that the transfer process causes the tape to tear or snap. Regrettably, we cannot be held liable for any such loss should this occur. We act in good faith that the content of your VHS cassette is what you expect it to be. We cannot be held accountable in any way should your content differ from your expectations. Please note that we offer price breaks for multiple VHS transfers as well as offer a substantial discount for additional copies of the final DVD. Please do not ask us to copy anything deemed as copyright owned material unless you have received written permission by the copyright owner. This is not for us to ‘police’ and as such we will assume that anything passed to us for transfer has the necessary permission(s) in place. We cannot be held liable for any copyright infringement - this is completely your responsibility.

13. AUDIO CASSETTE TO AUDIO CD / USB SERVICE
Our standard service includes a direct copy of the entire audio cassette to a single CD. Some audio cassettes age better than others resulting in different qualities of the final transfer. We will do all that we can to achieve the best possible transfer and, as with all that we do, will never adopt a “that’ll do” approach. In the event of a poor quality audio transfer, this will purely be down to the condition of the audio cassette. On occasion it may be possible for your tape to have deteriorated so badly that the transfer process causes the tape to tear or snap. Regrettably, we cannot be held liable for any such loss should this occur. We act in good faith that the content of your audio cassette is what you expect it to be. We cannot be held accountable in any way should your content differ from your expectations. Please note that we offer a substantial discount for additional copies of the final CD. Please do not ask us to copy anything deemed as copyright owned material unless you have received written permission by the copyright owner. This is not for us to ‘police’ and as such we will assume that anything passed to us for transfer has the necessary permission(s) in place. We cannot be held liable for any copyright infringement - this is completely your responsibility.

14. VINYL AUDIO TO AUDIO CD / USB SERVICE
Our standard service includes a direct copy of the entire vinyl to a single CD. Some vinyls age better than others resulting in different qualities of the final transfer. We will do all that we can to achieve the best possible transfer and, as with all that we do, will never adopt a “that’ll do” approach. In the event of a poor quality audio transfer, this will purely be down to the condition of the vinyl. We act in good faith that the content of your vinyl is what you expect it to be. We cannot be held accountable in any way should your content differ from your expectations. Please note that we offer a substantial discount for additional copies of the final CD. Please do not ask us to copy anything deemed as copyright owned material unless you have received written permission by the copyright owner. This is not for us to ‘police’ and as such we will assume that anything passed to us for transfer has the necessary permission(s) in place. We cannot be held liable for any copyright infringement - this is completely your responsibility.

15. LAMINATING SERVICE
We currently offer encapsulation up to A2 in size. This is done via a hot lamination machine using heavyweight laminating pouches to offer the best possible quality. Please be aware that once an item has been encapsulated/laminated it is not possible to reverse the process. We cannot be held responsible should your original document be adversely affected by the heating process or become otherwise damaged. We would advise that you consider obtaining a copy of your original document prior to encapsulating/laminating. Please be aware that this heated lamination process often causes undesirable results when attempting to encapsulate/laminate high gloss materials or thermal based photo technologies. Plain, uncoated, paper or card of most weights work best of all.

16. PAYMENT
All prices given/quoted by Redsmart are in UK pounds sterling. If you purchase any goods or services from Redsmart, you, the customer, agrees to fully pay for all charges, including any taxes and shipping/handling fees if and when applicable. Please note that once a print job has been approved by you, the customer, no changes are possible to the artwork files, job characteristics, or print turnaround time. Unless a written agreement is in place, we expect payment before or upon the receipt of the goods. All goods will remain the property of Paul Martin, trading as Redsmart, until paid for in full. Should you wish to open a monthly account with us, primarily for regular spend and/or our wholesale clients, please send this in writing to sales@redsmart.co.uk along with your full name, address and contact details. Each application is considered. Should you be accepted for a monthly account it is imperative that we receive the full total of the invoice(s) in question no later than one calendar month from the date of the invoice(s). Any deviation from this schedule will regrettably result in the withdrawal of future credit facilities and 10% of the remaining amount outstanding will be added to the total owed, in full or part, that exceeds the original payment due date, namely one calendar month from the date of the invoice. Should full payment not be forthcoming within three months of the original due date, interest will continue to be added and we shall be left with no option but to pursue the recovery of the outstanding funds, plus any added expenses, via our legal representatives. We suggest that, if for any reason, you are unable to meet a payment deadline, to inform us as soon as possible so that a repayment schedule MAY be arranged and legal intervention avoided, however, please note that this is solely down to the discretion of Paul Martin, trading as Redsmart.
We prefer to receive payment via BACS (Bank transfer) and our details are: Sort 30-64-12 . Account No. 23850660, Account Name: Paul Martin. We also accept most major debit and credit cards. Please make any cheques payable to Paul Martin and send to our administration office at 11 St Peters Road, Stratton, Bude, Cornwall EX23 9BD.

17. VAT
Redsmart charges UK VAT, where applicable, on orders placed. We provide a VAT invoice for each product or service sold. Some items such as common flyers, booklets etc are exempt from VAT; this will be clearly labelled as such on your invoice. Should you ever want a copy of a previous or current VAT invoice please email sales@redsmart.co.uk. We normally send an electronic copy of your invoice to your email address provided at the time of ordering.

18. ECO STATEMENT
At Redsmart, we continue to be as carbon-free or neutral as possible. All inks and toners are as eco-friendly as current technology allows. Virtually, all papers used are from sustainable sources and most are recyclable. We strive to offer uncoated recycled options for finished print as an alternative, where possible, to our standard silk, matt and gloss coated products. The environment is naturally very important to us and our goal is to reduce our overall carbon footprint, and impact on the natural resources of our planet, year on year.

19. FAULTY GOODS
In the rare event something is wrong with the item that you have purchased, please refer to the following list:
PRINT: Please refer to the separate sections on dye sublimation, domestic press, commercial press and fine art printing, in addition to the following: If there is something wrong with the print related job that you have received please inform us as soon as possible by telephoning us on 01288 358071 or by email to sales@redsmart.co.uk. Any issues MUST be reported within 72 hours of receipt of the item in question. Sadly, we MAY not be able to remedy issues reported beyond this time without additional cost to you. All claims must be accompanied by a clear description of the fault in writing, with supporting photographs and sent by email to sales@redsmart.co.uk or by presenting the faulty goods, in person, to Martin Group Services, 46 Queen Street, Bude, Cornwall EX23 8BB, during their normal opening hours of 8am til 5pm Monday to Friday and 8am til 1pm on Saturday.
Regrettably any errors in content or layout of the finished print product, are not liable for any claim as this should be checked at the final proof stage. Ultimately, we want you to be delighted with the product and service received from us, so communication is key Should you spot any issues with your final printed product, regardless of how the error originated, please contact us at your earliest opportunity so that we can offer to help you in the best way possible - this does not constitute any acceptance of liability and is solely at the discretion of Paul Martin, trading as Redsmart. In the unlikely event that the error is solely attributed to Redsmart you will be entitled to a replacement product, refund, or credit. The final decision on what constitutes “solely attributed to Redsmart” rests solely with Paul Martin, trading as Redsmart.
SUPPLY OF ELECTRONIC EQUIPMENT, ie COMPUTERS and RELATED HARDWARE: In the event of the failure of one or more components, we are governed by the terms and conditions applied by the original manufacturer. In some instances you will be required to contact them directly with any supporting evidence, often the case with printers and monitors, for example. Should a failure arise with a laptop or desktop computer system supplied by Redsmart please inform us as soon as possible so that we can verify whether the fault is down to component failure, software issues or because of damage caused since the item was first received by you. Please be aware that should the fault be attributed to software failure or corruption, or through any type of damage caused by misuse or by some physical nature, this will not be covered by any warranty. Obviously regardless of how the fault developed, we want you to be given the best service possible, so in the first instance please contact us via telephone on 01288 358071 or by email to sales@redsmart.co.uk so that we can lend advice and assistance to get you back up and running again as soon as possible.
CONSUMABLES: These items are generally not covered by any warranty unless DOA (dead or faulty on receipt). Once a consumable item has been used (ie battery, ink cartridge etc) we are unlikely to be able to offer a refund or free replacement. In any instance, please contact us as soon as possible on 01288 358071 or sales@redsmart.co.uk so that we can assist in the best way possible.

20. COPYRIGHT
All information, data, text, photographs, graphics, messages or other materials are the sole responsibility of the person from which the content originated. By providing us with text and artwork, you, the customer, agree to be held entirely responsible for all the content that you send, upload, transmit, or post to Redsmart. You also assume all responsibility for any copyright infringement. Redsmart will only print in good faith that you, the customer, have acquired the necessary permission(s) to use all the content within. All files created by employees or representatives of Redsmart, including, but not limited to ‘smartfams’, ‘smartstixx’, ’smartwords’, ‘smartdefs’ and any other original designs including artistic effects or photographs credited to ‘Redsmart’, or ‘red3', or ‘3', whether clearly indicated on the front, reverse, or with, or without, accompanying documentation, are owned solely by Paul Martin, trading as Redsmart and any copying or conversion into any other product is strictly forbidden without prior written permission. Anyone found to be infringing these terms will be prosecuted.

21. ASKING US TO CREATE YOUR ARTWORK IN ITS ENTIRETY OR BY USING ELEMENTS SUPPLIED BY YOU
When you ask us to create your artwork wholly or in part, we will ask you for any pre-conceived ideas that you may have - this will include colours, whether we are to use your existing logo, a rough idea of typestyle(s) to be used and so forth... We shall also ask what the artwork will be used for. This is so we can create with the correct amount of print bleed, resolution, borders and adhere to other guidelines such as pixels and dimensions to best meet the specifications required. If you are supplying us with an existing logo, image or other design element to be used it is assumed that you own the rights to supply and produce. For the avoidance of doubt, you are 100% responsible for anything that you ask us to use. This includes, but is not limited to, any copyright or ownership matters, spelling, grammar, suitability and accuracy of content. If you are supplying any of your own graphic elements such as logos, images or other content, please ensure that these are sent at a minimum of 300dpi at the intended production size. This is to ensure that the final image is as crisp and as clear as possible. Should your graphic elements be less than 300dpi they are likely to appear pixelated, ‘fluffy’ or without the intended clarity. We cannot be held responsible for such issues. If we notice any elements that are likely to be reproduced poorly we shall contact you to offer you the chance to find a better copy or offer you the chance to ask us to create something as a suitable alternative. There may be additional fees for this service. If you are asking us to use a specific font at any time we will require the exact name in a bid to match it from our vast library of available fonts. We may require you to supply us with the font so that we can install it and use it. If the exact font is not available from our library are you are unable to supply us with the font file for installation, we may have to download this from a commercial font supplier. This will often come at a cost which shall be passed on to you for payment regardless of whether you proceed with the full job or not. We will inform you of the cost before proceeding. Alternatively we can offer an alternative font that will probably not match, but be in loose-keeping with the original. We’d strongly recommend that you ask for a proof before giving any go-ahead for printing. If you specifically asking for a file to be used solely electronically, ie for email attachment or for use on social media, we can provide you with a ‘master online file’ which has been optimised for use online and for viewing on screen only. You may use the ‘master online file’ as often as required for your own use. Please note that this file would not normally be suitable for printing due to the compression that takes place to make the file more manageable online. If you require the option of having your file ‘printable’ please make this clear prior to the commencement of any artwork services. This will no longer be a ‘master online file’. We can make your ‘master online file’ available in non-editable formats such as .jpg, .png or .pdf - others may be possible on request. The fee for part or full artwork creation can be found on our latest price list or by requesting a quotation. Please contact us should you want a copy of our latest price list at any time.

22. GRAPHIC DESIGN SERVICES AND OWNERSHIP OF FILES CREATED
By ordering and using our graphic design services, you, the customer, agree that all designs created and revised by any employee of, or anyone directly tasked by Redsmart are the sole intellectual property of Redsmart. Therefore this artwork cannot be released to the customer for editing or for supply to an alternative source of printing or reproduction, unless there is a written agreement with payment provided to compensate Redsmart for releasing its intellectual property and/or transferring over copyright rights. It is important to understand that the quotation given and any monies due, invoiced as DESIGN or ARTWORK, purely cover a nominal charge towards the time taken for the process of this particular job as a ‘one-off’. No provision is made within these nominal charges to pay the full worth of the finished artwork creation, ie professional fee for time taken (training fees and skilled labour), cost of hardware and software used to create the files, licences for images and/or fonts used (where applicable), other overheads etc. It MAY be possible for you to purchase a full licence from Redsmart to transfer original electronic files and/or design components to you for your own use or for use by an alternative designer or print company. This is purely at the discretion of redsmart and there is no obligation to provide this regardless of fee. If you’d like to purchase the source files or elements under such a licence please make the request in writing so that we can offer our quotation. This will require payment before we release any of our files and/or licence. You are not permitted to photocopy or reproduce any items printed or electronically created by us beyond the originally agreed contract unless agree in writing beforehand. If any work containing our intellectual rights appears in the public domain without our express permission or without the necessary purchased licence you will be prosecuted in accordance with the latest applicable UK law. With this in mind, please do not ask us to faithfully recreate an image or artwork element that is not fully owned by yourself without seeking written permission from the original creator. We cannot be held liable for any intellectual rights infringement as we assume that you are legally able to use any image or graphic element that you ask us to use or create. This is completely your responsibility, not ours.

23. STORAGE OF FILES
Unless expressly asked not to do so, we shall store your files on secure data servers. This is to enable us to revisit these at a later date for the purposes of supplying an electronic file or additional prints, or for future editing before supplying in print or via electronic format. We hold vast amounts of client data in this secure format and every step is taken to ensure that these are backed up regularly. Sadly, we cannot be held liable should one of these original files become corrupt or inaccessible over time. We may contact you asking whether you still require these files to be kept for future use. If you decline, please note that there will be another full artwork charge payable should you decide to have something similar created by us again in the future. If you agree to your files being kept there may be a small one-off administration fee, (£1.00 +VAT at the time of writing) per file. This is purely to help us with the cost of keeping your files ie subscriptions and the cost of our own data services. This will appear on an invoice as ‘storage’ or ‘digital storage’ or similar.

24. SUPPLYING US WITH YOUR OWN PRINT READY FILES
We will attempt to make this section as easy to understand as possible. Please contact us should you require further explanation or assistance at any stage. We employ many different printing techniques, processes and machinery throughout our large portfolio of available products and as such we have attempted to break these down into the following categories: DOMESTIC PRINT PRESS / COMMERCIAL PRINT PRESS / SPECIALIST FINE ART PRINTING / DYE SUBLIMATION PRINTING. At the time of quotation we can clearly state which technique will be employed to produce your job so that you can provide us with your artwork to the specifications required by us; which are outlined as follows:
DOMESTIC PRINT PRESS:
Most commonly used for small run document printing / small run label sheets / one-off cards etc: (4 toner based colour laser press, max A3). Perfect for document printing, there are limitations such as the inability to create full bleed (ie edge to edge printing) and a maximum paper/card size of A3. Despite this being a quality solution, this will not always produce constant solid colour without noticeable patching and whilst every effort is made to resemble any colours closely, it is likely that you will notice differences in tones and shades from the original. All work requires a page border. If colour matching is critical and/or you require bleed (edge to edge printing) you will need to opt for any of our other services such as Commercial Print Press, Fine Art Printing or Dye Sublimation Printing - all three have edge to edge capabilities and a better colour tone/shade reproduction. If in any doubt, please send through your file for us to suggest the best way forward, with pricing.
DOMESTIC PRINT PRESS FILE SUBMISSIONS:
Uncompressed PDF, CDR, PSD, PNG or JPG with any graphics at a minimum of 300dpi / Embedded fonts where applicable / 100% size required for printing including the white border at no less than 8mm on all sides (therefore an A4 sheet of 210mm wide will have a printable area of 194mm wide, with the printable top to bottom at 281mm). If you are unable or unsure on how to submit a print ready file we can assist you in creating something suitable. Please send through what you do have to sales@redsmart.co.uk (there may be a charge for this service depending on how much work is involved).
We recommend that you ask for a soft proof (electronic proof via PDF) if you are in any doubt as to the final layout and content of your file prior to commencement of the printing. Please see our terms and conditions on PROOFING for more clarity.
COMMERCIAL PRINT PRESS:
Most commonly used for the highest quality larger print runs, printed on industry leading lithograph or digital presses without limitations, such as for high quality business cards, flyers, brochures, greetings cards, postcards, books and more, or for larger than A3 items such as commercial grade signage, banners, pavement signs, window posters, large format artwork reproductions and more. This method offers full bleed (edge to edge printing) and a massive range of materials to be printed on to with even more finishes available such as soft touch, gloss or matt lamination.
COMMERCIAL PRINT PRESS FILE SUBMISSIONS:
Uncompressed PDF, for double sided documents please supply a two page PDF and so forth, with any graphics at a minimum of 300dpi. Embedded or outlined fonts, all colours as CMYK, not RGB. 100% size required for printing plus 3mm extra on all sides for bleed (therefore a finished A5 flyer of 148mm wide would be supplied as 154mm wide, and the printable top to bottom at A5 would be 216mm). The bleed area will be trimmed back to the original document size (ie A5). Safe zones of 5mm inside the finished size of the final document should be used to avoid any chance of critical information or graphic elements being positioned too close to the trimmed edges which may result in unwanted results in the final product. We’d recommend that you don’t use printed borders as large commercial print presses can sometimes shift by 1mm or possibly 2mm. This is not normally problematic, however if you have a printed border this may result in your eye being drawn to an uneven balance on the final product.
If you are unable or unsure on how to submit a print ready file we can assist you in creating something suitable. Please send through what you do have to sales@redsmart.co.uk (there may be a charge for this service depending on how much work is involved).
We recommend that you ask for a soft proof (electronic proof via PDF) if you are in any doubt as to the final layout and content of your file prior to commencement of the printing. Please see our terms and conditions on PROOFING for more clarity.
To assist you, we are able to provide a PDF print template that you can follow, which contains all the relevant sizes and other useful information. Please ask one of our team.
FINE ART PRINTING:
Commonly, this is used for one-off or smaller print runs of fine art reproductions, giclee, fine art photographs and plans, illustrations or posters at A2, A1 or larger. This method offers full edge to edge printing at almost any exact size that you require. The prints are ultra-high in resolution with inks that are fade and light resistant up to 120 years and printed on to light fast materials such as fine art matt, fine art gloss, fine art satin, cotton blend canvas, textured fine art paper, plain paper and heavyweight poster papers.
FINE ART PRINTING FILE SUBMISSIONS:
Uncompressed PDF, high res. JPG, PNG, CDR, SVG or PSD (we can support other formats).
If you are unable or unsure on how to submit a print ready file we can assist you in creating something suitable. Please send through what you do have to sales@redsmart.co.uk (there may be a charge for this service depending on how much work is involved).
DYE SUBLIMATION PRINTING:
Commonly for one-off or smaller print runs of personalised printed items such as ceramic mugs, moneyboxes, slate, wood, glass and aluminium panels.
DYE SUBLIMATION PRINTING FILE SUBMISSIONS:
Uncompressed PDF, high res JPG, PNG, CDR, SVG or PSD (we can support other formats). The size is critical for dye sublimation so if you wish to submit your own file(s) please check with us first for exact dimensions required for your chosen product.
If you are unable or unsure on how to submit a print ready file we can assist you in creating something suitable. Please send through what you do have to sales@redsmart.co.uk (there may be a charge for this service depending on how much work is involved).

25. PROOFING
We recommend that you request an electronic ‘soft-proof’ from us prior to giving the go-ahead for production. Whilst we endeavour to achieve accuracy with any artwork or content in part or full we realise that on rare occasion, mistakes can happen. We urge you to carefully check proofs thoroughly. Regrettably, we are unable to offer you any refund or credit for any issues arising from any error missed at the proofing stage, regardless of who was responsible for the content, once the final go-ahead has been given to proceed with the print. Any errors in ‘electronic only’ artwork can be corrected at any time free of charge (changes, rather than corrections are to be charged for at the standard rate). Please note that a ‘soft-proof’ is not an accurate reproduction of your final printed piece, but is the final opportunity for you to check the layout, bleeds, crops and final text. Online digital ‘soft-proofs’ do not show the colour change from RGB to CMYK as your monitors are naturally calibrated to RGB. Therefore, Redsmart will not be liable for colour variation between the proof and the final printed product. We will try our best to match the colours of the proof and the printed product but please understand that the colour variation differences are inherent inconsistencies of the printing process the world over and we cannot accept responsibility for it. It is the customer’s responsibility to determine if the job is colour critical. The proof should be checked by you against the original file for possible errors in layout, text, spacing, punctuation or image placement. You, the customer, are fully responsible for all that is contained within the final approved proof, so please make sure you review it thoroughly.

26. INSTANCES WHERE WE CANNOT ACCEPT THAT THE FINAL PRODUCT IS CONSIDERED FAULTY OR INFERIOR
We are keen for you to be delighted with your finished product, however, on rare occasions there may be a micro-dot, or blemish that is simply unavoidable and as such, does not qualify as a faulty or inferior item. As with all paper based products worldwide, especially with coated media or other special finishing, there is always a chance that you may notice a minor blemish within the paper itself, rather than the print. Whatever media your printing is produced on, we recommend avoiding excessive areas of black coverage as, despite the best efforts, there is always a chance of small dust spot(s) occurring. With commercial press printing, by nature of the way these items are produced, there may be the occasional machine mark on the finished item, however this should only ever represent less than 3% of the total amount of items received and in any case, often you will receive more than the ordered amount to more than compensate for any marked items.
Many of our dye sublimation blanks, ie slates, wood panels, aluminium panels, glass and ceramics are natural items and in rare instances there may be a noticeable, but minor, bump, pit, bubble or very small mark within the coating of the product itself etc. These very minor blemishes are unavoidable but we hope that you feel it adds to the personality of the natural product as opposed to rendering it in any way sub-standard. It is possible that in some rare instances the natural cotton blend canvas material that we use for our fine art canvas prints can contain a minor, barely noticeable bump in the original natural material.
The customer is 100% responsible if the artwork they submit is low quality, and in turn, the products produced are low quality.
We will always strive to produce the best printed product possible and avoid, where possible, any minor marks or natural based defects. Regrettably, on occasion, these blemishes are unavoidable, however we remain confident that any impact is either goes unnoticed or is so minor that it in no way compromises the overall enjoyment of your item and as such do not qualify for any compensation by means of a refund or credit. Our quality control should eradicate anything that is considered sub-standard before shipping. Should you feel that any item received is affected by more than a minor spot or blemish please contact us immediately along with photographic evidence so that we can consider the best course of action going forward. 

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